Lewih Glow Terms of Service

Last updated: 17 July 2026

1. Definitions

• "Lewih" — the parent brand operated by PT GUSSY INOVASI MANDIRI.
• "Glow" or "Lewih Glow" — Lewih's salon-management product.
• "Service" — the Glow application available at app.glow.lewih.com, together with the glow.lewih.com website.
• "We"/"Us" — PT GUSSY INOVASI MANDIRI, the business entity operating Lewih and the Glow product.
• "Tenant" — one salon business account registered on the Service. Each salon is a tenant whose data is isolated from other tenants.
• "Account Owner" — the person who registers the tenant and holds the Owner role.
• "User" — any person accessing the Service through an account created by the Account Owner (Owner, Manager, Cashier, Beautician, Finance).
• "Tenant Data" — all data Users enter into the Service: customer data, transactions, inventory, payroll, and other operational data.

2. Account Registration

1. Registration requires a valid email address, verified before the account can be used.
2. The Account Owner is responsible for keeping the credentials of all Users in their tenant confidential.
3. One registration creates one tenant. The Account Owner assigns each User's role and access rights within the application.
4. We may refuse or deactivate registrations showing signs of abuse (e.g. automated/bot sign-ups).

3. Plans & Payment

1. The Service is available in Free, Pro, and Enterprise plans with the feature limits and quotas listed on the pricing page. The applicable price is the price listed at the time of payment.
2. The Free plan has no expiry.
3. The Pro plan comes with a 7-day trial that requires no payment card.
4. Paid-plan payment is currently made by manual bank transfer: the Account Owner uploads proof of payment from the Billing page, and the plan is activated after our team verifies the proof.
5. If a subscription period ends and is not renewed (including after any grace period we provide), the tenant automatically returns to the Free plan. Tenant Data is not deleted — paid features are only locked until the subscription resumes.
6. Refunds. Verified payments are in principle non-refundable, except in the following situations:
   1. There is a material quality failure of the Service (the Service does not function as intended) that we cannot fix within a reasonable time. The amount and form of the refund are determined by mutual agreement between the tenant and us, and may take the form of a partial/full refund or an extension of the subscription period.
   2. A payment-entry or system error occurs — for example a duplicate payment, an incorrect transfer amount, or a plan not activating after payment proof was verified. Overpayments will be returned or credited to the next subscription period, as agreed with the tenant.
   3. Refund requests must be submitted to support@lewih.com no later than 30 (thirty) days from the payment date, with supporting evidence.

4. Data Ownership

1. Tenant Data belongs to the tenant. We claim no ownership over data entered by Users.
2. We process Tenant Data solely to provide the Service, as detailed in the Privacy Policy.
3. The Account Owner is responsible for the legitimacy of data entered into the Service, including obtaining any consent required from their customers and employees before storing their personal data in the Service.

5. Prohibited Use

Users must not:

1. Use the Service for activities that violate the laws of the Republic of Indonesia.
2. Attempt to access other tenants' data, circumvent role/access restrictions, or disrupt the security or availability of the Service.
3. Reverse-engineer, copy, or resell the Service without our written permission.
4. Use the Service to send spam or store content that infringes third-party rights.

6. Service Availability

1. We strive to keep the Service available and apply backups under the applicable operational policy, but the Service is provided "as is" without a guarantee of uninterrupted availability.
2. We may perform scheduled maintenance; where possible, notice will be given in advance.
3. Support is provided via support@lewih.com. Enterprise customers receive priority response targets as agreed.

7. Termination

1. The Account Owner may stop using the Service at any time and may request tenant deletion by contacting support@lewih.com. After the Account Owner's identity is verified, We will delete or anonymize Tenant Data from active systems and handle backup copies according to the backup rotation cycle and applicable legal obligations. We will confirm the scope and estimated completion time to the Account Owner.
2. We may suspend or terminate access for tenants violating these Terms, with reasonable notice unless the violation endangers the Service or other tenants.

8. Limitation of Liability

1. To the extent permitted by applicable law, our liability for any claim arising from use of the Service is limited to the amount the tenant paid us in the last 12 (twelve) months.
2. We are not liable for indirect losses, lost profits, or data loss caused by factors beyond our reasonable control.
3. The Service is a record-keeping and operations tool. Business decisions, the correctness of tax/payroll figures reported to authorities, and the tenant's legal compliance remain the tenant's responsibility.

9. Changes to These Terms

We may update these Terms. Material changes will be announced via the registered email or an in-app notice before they take effect. By continuing to use the Service after changes take effect, Users are deemed to accept the latest version.

10. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be pursued through amicable deliberation (musyawarah). If no agreement is reached within 30 (thirty) days, the dispute will be settled through the competent courts of the Republic of Indonesia.

11. Contact

Questions about these Terms: support@lewih.com